Shipping
We ship across the United Kingdom. Dispatch times depend on the item and are shown at checkout. You will receive tracking when the order leaves the supplier.

Please check the delivery details you give us are correct.

Returns
Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to change your mind, and a further 14 days to send the item back.

To start a return, email supportmyrvelle@gmail.com with your order number. Unworn items must go back in their original condition, with any tags attached.

Return postage
Return postage is paid by you, unless we have sent the wrong item or the item is faulty. We recommend a tracked service.

Refunds
Once we have received the return and checked it, we refund the method you paid with, usually within 14 days. Original outbound shipping is refunded only if the item was faulty or not as described.

Earrings and hygiene
Earrings cannot be returned if the seals or hygiene covers have been broken, unless they are faulty.

Items that cannot be returned
Personalised pieces, gift cards, and items damaged by wear or misuse.

Faulty items
If something arrives damaged or not as described, email us with photos within 14 days of delivery. We will replace or refund, including reasonable return postage.